** User experiences are best if not connected to a virtual private network (VPN).

Welcome to the Town of Normal's online view of customer accounts. Please review the navigation at the left and the following options to determine your next steps.

If you... Please take this action:
Are an existing user and want to review your water usage, view your account information or payment history Choose "Login" from the navigation on the left. After logging in, you will be presented with additional options in the blue navigation bar on the left of your screen.
Are an existing user and want to make a one-time payment online using a credit/debit card Choose "One Time Payment" (no login or password needed) and follow the prompts to complete your payment. Understand all credit/debit card payments are subject to $1.99 convenience fee.
Are a new user and have never previously created an account Click "New User" from the navigation on the left and follow steps to establish a new account
Recently received a shut-off notice or your service has been disconnected Make your payment on this website, then call the Water Dept at 309-433-3411 or 309-454-9565 for prompt reconnection of service
Want to start a new service Choose "New Service Request" from the navigation on the left and following the prompts.
Have questions regarding your bill or online account call 309-454-9710


All credit/debit card payments for utility bills are subject to convenience fees. To learn about fee-free payment options, visit www.normal.org/utilitypayments

In compliance with the Safe Drinking Water Act, the Town of Normal produces an annual report on water quality. If you would like to talk with someone about this report, call 309-454-9563.
The report is available for download at www.normal.org/2021waterreport